Subject: Tech Support Candidate - Ankit Jangid
From: Ankit Jangid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:19:12 -0500

| | Tech Support Test

Name | Ankit Jangid
E-mail | [email-masked]
Phone Number | (+91) 8708798767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech Pvt. Ltd. | Network support Engineer | 13 march | 12,300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The simplest and easiest way to fix your 404 error code is to redirect the page to another one. You can perform this task using a 301 redirect. What's 301, you may ask? It's a redirect response code that signals a browser that the content has been transferred to another URL.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we have to open the bluetooth of the speaker to press the power button over the speaker. Then after we have to pair both devices through the mobile phone. Then it's automatically connect it to speaker.
What according to you makes you a good candidate for customer service or technical support job? | I am working as a technical support Engineer from last 1y7m. So I'm technically very strong.and I would really like to assist people and solve their technical issues. Customer is my priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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