Subject: Tech Support Candidate - Shahid Jabar
From: Shahid Jabar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:11:11 -0500

| | Tech Support Test

Name | Shahid Jabar
E-mail | [email-masked]
Phone Number | (+91) 7303830395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 59
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Compunnel | Executive | Present | 27000
Previous Employer 1 | Adroit | Executive | October 2020 | 20000
Previous Employer 2 | Ienergizer | Customer service | July 2020 | 22000+attandace bonus of 7500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first on all i wil recognize the issue and then will delete the browsing history of the browser and run again the browser, if it still show the same issue then i will clear all the creche and refresh the browser again but if it show the same thing again the i will uninstall and reinstall the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth of both the devices
2. Search for the Bluetooth device from my mobile phone
3. Select the searched device and click to connect.

What according to you makes you a good candidate for customer service or technical support job? | I have a ability to resolve the problem very quickly and i am very polite with my clients
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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