Subject: Tech Support Candidate - Rimjhim Kumari
From: Rimjhim Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:53:30 -0500

| | Tech Support Test

Name | Rimjhim Kumari
E-mail | [email-masked]
Phone Number | (91) 9304034535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri new Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Oracle and SQL data base

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stj electronics pvt. Ltd. | Technic remote support engineer | NA | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)1st i will check my internet connection.: if internet not working i will check my connection and refresh that page.

2)I will make sure this site is unavailable only for me or.    for all : if only for me then i will check my connection and then firewall . If for all i will .

3)i will restart my PC : some problem can resolved by restating the device

The issue can resolved by these basics troubleshoot .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)i will swipe down my phone screen and turn on the bluetooth.
2)Hold the bluetooth button.
3)in the list of paired device , click on paired but unconnected device.
4) when the device and phone connect it will show device connected.

What according to you makes you a good candidate for customer service or technical support job?

My technical knowledge with 1 year 6 month of experiences .
My way to talk with client and understad the issue with patients and resolved issue accordingly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |