Subject: Tech Support Candidate - Mohit Parihar
From: Mohit Parihar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:47:15 -0500

| | Tech Support Test

Name | Mohit Parihar
E-mail | [email-masked]
Phone Number | (91) 7908341112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Working on cloud computing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDC INFOTECH PVT LIMITED | System administrator | 13/03/2021 | 13016/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I will Internet connectivity first in computer.
2)check url which enter in browser type.
3)clear history the past history and browser.
4)try another browser to open same site.
5)check with admin rights have you limited internet site access or full access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)open Bluetooth in speaker and check the name of Bluetooth.
2)open mobile Bluetooth and start pairing. After pairing both the devices .
3) Accept the device pairing then working both the devices.

What according to you makes you a good candidate for customer service or technical support job? | As per my technical knowledge and I have working since last 1year 6 months on the particular domains. I accept all the challenges and resolved with in time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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