Subject: Tech Support Candidate - Sudarshan kumar
From: Sudarshan kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:41:57 -0500

| | Tech Support Test

Name | Sudarshan kumar
E-mail | [email-masked]
Phone Number | (91) 9015587664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | I live in Gurugram but i can relocate.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Linux basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Echosoft infocom pvt ltd | Sr. executive | 25th Dec 2020 | 35k+incentive
Previous Employer 1 | iYogi Technical services | Digital service specialist | 14th Nov 2016 | 25K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try to open the same website on another browser to make sure the browser i am using working fine.
2.I will try to open another website on the same browser.
3.I will check proxy setting on the browser.
4.I will check browser settings and reset the browser.
5.I can check the Antivirus firewall setting make sure it's not blocking that particular website.
6.I can restart the router.
7.I can check "C:\Windows\System32\drivers\etc\hosts" to make sure it's not blocked on this file.
8.I can login on Router page and see if it's not blocked from router.
we have more steps which can be followed on real time troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.We need to turn on the Bluetooth on both devices.
2.We need to go to the Bluetooth settings on the phone and need to search the Bluetooth speaker and once we see the speaker name then need to click on it so that it will start pairing Bluetooth speaker.
3. we get message on the screen that shows paired successfully.

What according to you makes you a good candidate for customer service or technical support job?

1. I have expertise dealing the customer while maintaining CSAT above 95%.
2.I have 5.6 years experience in the same profile which helps to make this job easy for me because i know how to handle customer even he is irate or not satisfied with the past experiences.
3.I am quick learner so it doesn't create problem for me if i need to learn about new process or some major changes going to be apply on the process.
4.I always try to learn about the new process, updates  and the tools which makes it easy for me to answer the customer quires and educate the customer so at the end of the call customer think that yes he is talking with an good professional and provide good ratings end of the conversation which increase our overall CSAT.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |