Subject: Tech Support Candidate - SAIKAT DAS
From: SAIKAT DAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:11:29 -0500

| | Tech Support Test

Name | SAIKAT DAS
E-mail | [email-masked]
Phone Number | (91) 9903407770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
AWS / Azure

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FACT SOLUTIONS INDIA PVT LTD | IT EXECUTIVE | Currently working | 22000
Previous Employer 1 | RAMA NARAYANA EDUCATION TRUST | IT Support L3 | January 2018 | 13000
Previous Employer 2 | HCL Infotech | IT Support L3 | August 2017 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In the above mentioned situation I am not able to find actual error

Hence I am not able to answer above mentioned question

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) I have to switch on the Bluetooth speaker
2) Then I have to open or switch on the Bluetooth option in my mobile phone
3) Once the Bluetooth Speaker will show in search list, I have to connect with the same
4) After connecting the same it will asking for device pairing, then I have to click on pair option and after that it will connect

What according to you makes you a good candidate for customer service or technical support job? | As a good candidate for customer service or technical support job I should have technical and good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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