Subject: Tech Support Candidate - Pragati Shukla Pragati
From: Pragati Shukla Pragati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:08:50 -0500

| | Tech Support Test

Name | Pragati Shukla Pragati
E-mail | [email-masked]
Phone Number | (+91) 9670204283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow (Uttar Pradesh)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Relationship Executive | March ,2020 | 23,000
Previous Employer 2 | Round pay | Customer care Executive | September, 2018 | 20,000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I would check my internet connection.
If it's fine I would check whether the site's (www.ndtv.com) server down or not. If these things are working then at last I would restart my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I would turn on the speaker and then turn on the bluetooth on my mobile phone. I'll pair the speaker with my mobile phone's bluetooth if not paired. As soon I'll finish doing these steps speaker will get connected to my mobile phone through bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | As I don't have experience as a technical support but I do have an experience in dealing with customers and also solving their doubts and queries. So, I think this makes me a good candidate for this job opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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