Subject: Tech Support Candidate - srinivas Ambadipally
From: srinivas Ambadipally <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:08:07 -0500

| | Tech Support Test

Name | srinivas Ambadipally
E-mail | [email-masked]
Phone Number | (91) 9441125488
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axness Technologies | Sr.System Engineerq | 31August2020 | 58500
Previous Employer 1 | Stratosphere IT Services | Sr.System Engineer | 2Aug2019 | 40000
Previous Employer 2 | Sutherandglobal Services | Sr.SystemEngineer | 08May2019 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

will check in different Browser,
Will try to ping to the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | enable the Bluetooth and sync with device then we need to select the device to connect

What according to you makes you a good candidate for customer service or technical support job?

to provide the support on the issue.

customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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