Subject: Tech Support Candidate - Ajay Kumar Ajay
From: Ajay Kumar Ajay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:02:49 -0500

| | Tech Support Test

Name | Ajay Kumar Ajay
E-mail | [email-masked]
Phone Number | (0562) 8979395989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mamura Chowk
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | C.S.A | 31/01/2021 | 10300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to check the Website URL is correct or not .
then we can check the browser we're using is updated or not.
After that we have to check the internet connection of the device using .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all switch ON the Bluetooth of the both devices.
then search the Bluetooth device we want to connect with our phone .
It will show in the available devices.
Then we have to select and pair the device.
after it gets paired we can use that Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

As a customer support representative .
I have the ability to Give best resolution to the customer in a simple and understanding way.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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