Subject: Tech Support Candidate - Nikhil Verma
From: Nikhil Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:02:26 -0500

| | Tech Support Test

Name | Nikhil Verma
E-mail | [email-masked]
Phone Number | (+91) 8005400551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will try to open it in other browser
If it doesn't work we will ping the command via cmd to check the connectivity.
Will run ipconfig flush dns ,release and renew command
Will restart the system
Hopefully it will work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will turn on Bluetooth on both the devices
On mobile it will show the list of speaker and if it doesn't show we will scan for available devices.
Will pair the selected speaker and choose Yes to pair.
It will connect to the speaker

What according to you makes you a good candidate for customer service or technical support job? | The most important thing is to handle the irate customer. If you can handle the irate users or customers you are suitable for the job. Other thing that person should have good knowledge of networking and average communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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