Subject: Tech Support Candidate - RAHUL NAIDU
From: RAHUL NAIDU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 07:01:48 -0500

| | Tech Support Test

Name | RAHUL NAIDU
E-mail | [email-masked]
Phone Number | (0120) 9810385704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | VAISHALI GHAZIABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER | CCE | 20 NOV 2019 | 25
Previous Employer 1 | PINNACLE | VIRTUAL ASSISTANT | 28 DEC 2020 | 40
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. RESTART MY DEVICE - Basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue.

2.Make Sure the Internet Connection Works- If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3.Check if the Website is Down for Everybody or Just Me-

4. I'LL CHECK MY LAN CABLE
5. CKECKING OUT THE SOURCE OF POWER TO MODEM

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen of your mobile

2. Hold the bluetooth button

3. Click on pair new device

4. Press the bluetooth button of your speaker

5. Select the name of the bluetooth device in your device and click on ok when ask for pairing

What according to you makes you a good candidate for customer service or technical support job? | When it comes to customer service, I am a kind of person who always tries to capture the mindset of the customer. Primarily we should know how and when to switch our personality while dealing with different kind of customers coming from different countries. Our Customers should feel very comfortable and friendly while communicating with us. By knowing the attitude of the customer and changing our own style according to him.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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