Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:56:58 -0500

| | Tech Support Test

Name | Mohit Sharma
E-mail | [email-masked]
Phone Number | (91) 8929536559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sharma Associates' | Executive | 31st January 2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Step 1:Open your browser. In the address bar at the top, type in www.ndtv.com , then push Enter or Return.
Step2: Make sure you're able to load ndtv.com. Once this loads, make sure you're able to search. Type something in the Search box, then select search
Step3: Make sure search results load properly.
Step4: If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
Step5: Look at the result from the site i.e. google.com, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: Swipe down from the top of the screen.
Step2: Touch and hold Bluetooth .
Step3:Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Step4: Tap the name of the Bluetooth device you want to pair with your device.
Step5: Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | Excellent fluency in English and pursuing courses in Programming
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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