Subject: Tech Support Candidate - Anant Mishra
From: Anant Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:56:31 -0500

| | Tech Support Test

Name | Anant Mishra
E-mail | [email-masked]
Phone Number | (+91) 9654786049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Khora, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Tech mahindra | Customer service | February 2019 | 16
Previous Employer 2 | Amazon | Technical Support | September 2019 | 22

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if I have got my computer connected to a network either hardwired or via wifi. I will check if I am getting an Internet connection from the network.  Next, I will  check with the URL first if it is typed correctly. Then I will move on to filters if there is any kind of filter or ad-blocker.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker and let it to be discoverable to other devices. Go to settings on phone then go to Bluetooth and turn it on. Pair your speaker by selecting that and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, good to humans ready to help, enthusiastic and knowledgeable
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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