Subject: Tech Support Candidate - Dilpreet Singh
From: Dilpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:55:48 -0500

| | Tech Support Test

Name | Dilpreet Singh
E-mail | [email-masked]
Phone Number | (91) 8375050240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tilak nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TECHSTURE TECHNOLOGY | System and network administration | 15 days notice period | 30k in hand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Configure and Install Networks and Operating Systems.
Oversee Backend Infrastructure.
Provide User Technical Support.
Oversee Backend Infrastructure.
Enhance Server and System Performance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Home speaker
Calling Bluetooth
Smart watch
Earphone’s
Mobiles
Laptop

What according to you makes you a good candidate for customer service or technical support job? | Networking
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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