Subject: Tech Support Candidate - Vidyasagar Tamminana
From: Vidyasagar Tamminana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:54:06 -0500

| | Tech Support Test

Name | Vidyasagar Tamminana
E-mail | [email-masked]
Phone Number | (+91) 9666655375
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | System administrator | | 25000
Previous Employer 1 | Lubrizol | Desktop support | 26/01/2020 | 16,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We have to check the Internet connection.
2. If not update the network drivers.
3. Check weather the site allows by the company network or not.
4. Check for the error then check for the proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn in the Bluetooth
2. Scan for the Bluetooth device
3. Find the device name in the list and click on connect

What according to you makes you a good candidate for customer service or technical support job? | Patience And Fast in response
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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