Subject: Tech Support Candidate - Amit Aman
From: Amit Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:49:05 -0500

| | Tech Support Test

Name | Amit Aman
E-mail | [email-masked]
Phone Number | (+91) 8882615282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture services Pvt Ltd | Sde | June | 28000
Previous Employer 1 | Tech Mahindra | Cse | Nov | 22000
Previous Employer 2 | Tracalogic OPC Pvt Ltd | Tse | Feb | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you can't access www.ndtv.com website.
make sure your computer is connected to your network.
Check your Wi-Fi settings or, if you use a wired connection, make sure your Ethernet cable hasn't slipped out.
If you're confident you're connected to your local network, and still it's not working then it could be your internet connection causing the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the  option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

As I have worked in the same domain and the same environment for so long so I strongly believe that this job is perfect for me.
And I have got great communication skills and technical skills which will help me to quickly grab the things and implement it in the process whenever needed or may be always. This makes me fit for the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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