Subject: Tech Support Candidate - Karan Veer
From: Karan Veer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:41:42 -0500

| | Tech Support Test

Name | Karan Veer
E-mail | [email-masked]
Phone Number | (001) 9958141723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tilak nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sapient | L1 | 6 nov |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Ask customer to open other browser and check on that browser
2 check network if it is working restart the sytem if it is not working as customer to contact isp
3 Incase all the steps check still net not working reroute ticket to l2

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on buletooth speakers

2 check the bluetooth on our mobile and then pair it

3 after pairing we can listen music to speaker

What according to you makes you a good candidate for customer service or technical support job?

That helps the customer problem in an effective manner

Or that will resolve the user problem in easily amd quickly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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