Subject: Tech Support Candidate - Rahul Dubey
From: Rahul Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:40:45 -0500

| | Tech Support Test

Name | Rahul Dubey
E-mail | [email-masked]
Phone Number | (91) 7217826438
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UST Global | Senior IT Analyst | | 45000
Previous Employer 1 | Wipro Limited | Project Engineer | Oct 2019 | 375000
Previous Employer 2 | Aequor Information Teknologies Pvt.Ltd | NOC Engineer | Mar 2018 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check the Net Connection and browsersettings and theni will check the Port is working or not then i will check the Cable after that i will check the router and then i will check with the ISP Provider or Network Team of the Organization.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first i will check the blutooth device power then i will try to search  it i have the Blutooth device detail by scaning it an then i will click on connect to connect it.

What according to you makes you a good candidate for customer service or technical support job?

i am not very knowledgable but i am i can learn very fast
i have 5+ years of experice which makes me considerable for this job.
i am interested for this job which is good innuf.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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