Subject: Tech Support Candidate - B Jaya Venkata Vardhan Bhukiya
From: B Jaya Venkata Vardhan Bhukiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:30:46 -0500

| | Tech Support Test

Name | B Jaya Venkata Vardhan Bhukiya
E-mail | [email-masked]
Phone Number | (+91) 9550254707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global benefits group | Customer service executive | February 10th | 26000
Previous Employer 1 | Amazon development centre | Customer service associate | June 2019 | 25000
Previous Employer 2 | 24/7 | Customer service executive | December 2016 |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I’ll clear cache and check or else I’ll use different browser if it’s still not working I’ll check dns when was the reset done
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth in mobile and search for Bluetooth device and get connected
What according to you makes you a good candidate for customer service or technical support job? | Resolving customer query very quick and we should ensure customer doesn’t contact us again for the same problem
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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