Subject: Tech Support Candidate - Ritesh Sharma
From: Ritesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:30:11 -0500

| | Tech Support Test

Name | Ritesh Sharma
E-mail | [email-masked]
Phone Number | (00) 7903433836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat jr | Tech Concierge Executive | 31dec | 48250
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try with any other browser
Clear cookies caches and browsing history
Browser reset
Hard reboot

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Slide down notification bar and tap on Bluetooth icon and make sure the Bluetooth speaker visibility should be on.. then match the device
What according to you makes you a good candidate for customer service or technical support job? | Analise root of the prob and fix the issue via remote access
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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