Subject: Tech Support Candidate - Shashendra Kumar
From: Shashendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:26:00 -0500

| | Tech Support Test

Name | Shashendra Kumar
E-mail | [email-masked]
Phone Number | (91) 9559932040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Act fibernet | Network engineer | 30 july | 25000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I'm checking which types of error generated.
Then try to check its working over other network or not after that may change the DNS and check

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on speaker Bluetooth after that also turn on mobile Bluetooth then search the device over Bluetooth and when will find the name and now we'll tap to connect that

What according to you makes you a good candidate for customer service or technical support job?

Always priorities customer queries
And resolved it issue effectively manner

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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