Subject: Tech Support Candidate - MOHAMMAD ATIF KHAN
From: MOHAMMAD ATIF KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 06:00:17 -0500

| | Tech Support Test

Name | MOHAMMAD ATIF KHAN
E-mail | [email-masked]
Phone Number | (91) 8090902006
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | fuzion certification | Network Support | 31 may | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. firstly check internet connection is active or not.
2. if the connection is active an after that you are not able to access it then goto setting delete cahe memory.
3. again is not open then ndtv website is down or

4. after that again is not opened we resolved that problem according to error code

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. enable Bluetooth in both devices.
2.  tap pair new device and paired with speaker Bluetooth name.

3.pairing successful now your mobile is connected with speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am master in computer science and I am also trained in CCNA from a reputed institute zoom technology and as well as I have also experience in network support engineer so I m fully confident I am the perfect candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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