Subject: Content Writer Candidate - vandana agarwal
From: vandana agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:54:14 -0500

| | Content Writer Test

Name | vandana agarwal
E-mail | [email-masked]
Phone Number | (977) 9818460900
Where do you currently live (area) | kathmandu

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

To manage social media customer service it is important to be interactive. Boosting brand awareness should be the first priority. That is only possible if you reply as quickly as possible. Then listen, appreciate and resolve the problem. Also, knowing to be aware of combating negativity with positivity is necessary. knowing which social media posts to resolve in public or private eye is important. Tone of voice should be interactive. Answering frequently asked questions is essential. There are many ways to use social media for customer service, such as including hashtags strategically and setting up a separate handle for customer service support.Your business should have strategies in place for handling customer service issues through social media, as it serves as another, more convenient way to get in touch with customers and vice versa. It also boosts your brand's reputation and, if you do it strategically, increases your opportunity to go viral. At the very least, a well-developed social media customer service strategy could be an opportunity to foster a unique, notable or even hilarious brand voice. So many customers already communicate through social media, businesses of all sorts should invest in building out their social customer care efforts. Social media can improve the way you address customer service issues. If you resolve customer concerns over social media quickly enough, this positive exchange can help you create a loyal customer base.To connect with customers, make sure they can reach you on their preferred platforms. Therefore , Build authentic customer relationships in a timely fashion helps to focus on creating a customer advocate base.

Please share links to blogs written by you | no blog

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