Subject: Content Writer Candidate - Rekha Dimri
From: Rekha Dimri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:48:31 -0500

| | Content Writer Test

Name | Rekha Dimri
E-mail | [email-masked]
Phone Number | (011) 8851343853
Where do you currently live (area) | Mayur Vihar  Phase III

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ForumFare | Senior HR | NA | 25000
Previous Employer 1 | Xestion Advisors | Senior HR Executive | 30th Sep'2016 | 15000
Previous Employer 2 | Pandit Govind Vallabh Joshi Secondary School | Primary Teacher | 25th Jan'2016 | 15000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

There are three P's to deliver an outstanding customer service, People, Product and Process.We should remain loyal towards our customers.Always listen their opinions and provide best solutions up-to their satisfaction level. Secondly,  must have depth knowledge about the product.No false information. It will make customer service team sound competent,confident and more efficient. Last but not least , process should be friendly yet professional. One should value customers' time and understanding their requirements. Language should be polite and calm.Respond as if our all customers are watching.
Always respond to customers' complaints and queries. Easy sharing of content is mandatory.

Please share links to blogs written by you | Not yet published

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