Subject: Content Writer Candidate - Divya Kasi
From: Divya Kasi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:33:02 -0500

| | Content Writer Test

Name | Divya Kasi
E-mail | [email-masked]
Phone Number | (518004) 9959077211
Where do you currently live (area) | Kurnool

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/ | Being proactive is the key to manage social media customer service. Along with that, setting up a dedicated social media handle for customer support will make the job easier. In that way, the customer service team can likely address client questions after and in an effective way. Third comes Finding and monitoring conversations relevant to the business. For instance, a customer is having trouble with something they bought. Finding and monitoring the conversation they’ve posted using the brand’s name as the keyword will help in solving the customer issues. Creating social media guidelines is another way to maintain good customer service on social media. The guidelines should align with the company values and the social marketing team. Lastly, expanding the idea of what customer service can be can help in resolving the issues much more efficiently and improving the business to the next level.
Please share links to blogs written by you | @divya_kasi (Instagram)

| |