Subject: Tech Support Candidate - Vikram Singh
From: Vikram Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:22:27 -0500

| | Tech Support Test

Name | Vikram Singh
E-mail | [email-masked]
Phone Number | (91) 8755825011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 66
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The following steps can be taken-
1) Refresh the webpage.
2) Check the internet connection.
3) Clear the cookies and cache and then restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth using the icon on drag panel or go to settings-wireless and Bluetooth - Bluetooth- turn ON.
2) Turn on the speaker device.
3) Search the device in the list of available devices and click to pair it.
4) Enter the passkey if required and connect the device to phone.

What according to you makes you a good candidate for customer service or technical support job?

1) I love to interact with people.
2) I have patience when I do some work.
3) Ability to act calmly under pressure.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |