Subject: Tech Support Candidate - Divya Mishra
From: Divya Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:21:58 -0500

| | Tech Support Test

Name | Divya Mishra
E-mail | [email-masked]
Phone Number | (91) 9717177077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 77 , noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Sopra steria | Executive | 4dec 2019 | 23000
Previous Employer 2 | Ericsson india limited | Coordinator | 25jan 2018 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will recheck the website address.
2. Will check the internet connection/wifi
3. Will try by restart the connection source.
4. If the network is fine i will try to open the website in other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth
Check the available device on your phone
Choose the model or name of your bluetooth speaker
Pair the devices.
Both are connected now.

What according to you makes you a good candidate for customer service or technical support job? | I have worked with china, sweden, japan, Australia, uk clients. And i have ability to understand  problem and suggest the best.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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