Subject: Tech Support Candidate - Prayash Mishra
From: Prayash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:19:10 -0500

| | Tech Support Test

Name | Prayash Mishra
E-mail | [email-masked]
Phone Number | (91) 8736070225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Head Field Solution | Technical Recruiter | 7 days notice period | 20,000
Previous Employer 1 | Tech Mahindra | Associate Technical Support Engineer | 31 Oct 2019 | 16,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if load another website like google.com
If we can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer and try to open the site you were having problems.
If still it is not working so I can restart my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen. Touch and hold Bluetooth .Tap Pair new device. If I don't find Pair new device, check under "Available devices" or tap More. Refresh. Tap the name of the Bluetooth device which I want to pair with my device.
What according to you makes you a good candidate for customer service or technical support job? | When it comes to customer service, I am a kind of person who always tries to capture the mindset of the customer. Primarily we should know how and when to switch our personality while dealing with different kind of customers coming from different countries. Our Customers should feel very comfortable and friendly while communicating with us.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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