Subject: Tech Support Candidate - Nidhi Singh
From: Nidhi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 05:14:16 -0500

| | Tech Support Test

Name | Nidhi Singh
E-mail | [email-masked]
Phone Number | (+91) 7388518172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector-18 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Imperium group sector 127 noida | Back office executive and telesales | December 2020 | 18 k
Previous Employer 2 | Triaksh Cable Pvt ltd Rajasthan | Back office executive | November 2018 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am trying to open a website on my browser and I get error this time then firstly I will refresh the web page after refreshing web page if problem persists then I will off the internet for a while then on after that I will check it is working or not working, and after that if problem will not solve them I will restart the device (android phone, PC, laptop, desktop , tablet).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

If I want to connect a Bluetooth speaker to my mobile phone then I will do flowing steps-
1- click on Bluetooth icon
2-select the particular Bluetooth speaker name
3-pairing the device
4-after that it will automatically connect

What according to you makes you a good candidate for customer service or technical support job?

According to me, good condidate for customer service or technical support job, a condidate have following skill
1-Service / product awareness- condidate have detailed knowledge of the company services/products
2-Attentiveness- Listen carefully to all the problems/ queries and solve them systematically
3- Attitude- For any customer service or technical support job, in person or by phone a friendly and patient attitude is important
4- Solution Mindsets- Convincing the customer by offering the most efficient solution at that point.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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