Subject: Content Writer Candidate - Sara Fareed
From: Sara Fareed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:58:53 -0500

| | Content Writer Test

Name | Sara Fareed
E-mail | [email-masked]
Phone Number | (+91) 7817944993
Where do you currently live (area) | Moradabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | M.P.S | English teacher | 11/2020 | 20000
Previous Employer 2 | | Freelance content writer | | 15000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

How to manage social media customers

Set up a social media handle for customer support. It helps people to directly approach for any queries and issues. It is important to respond to the customers fast and try to resolve their problems if any. Another important point is to be polite and patient with the customer even if you have to deal with some difficult people.
A social media account is essential, so that the customer can reach out for support-related issues.
It is important to have social media guidelines which must be related to Your company values, rules and regulations. It's important to be polite with the customers, respond their queries on time, answer to FAQs, explain procedure in an easy to understand language.
Explore new ideas for customer satisfaction - connecting with customers is as important as listening to their queries. Try to make them feel more comfortable so that they can connect with the brand. It results in buying, selling and recommending the products to others.
Responding as soon as possible built trust. When customers get response faster,they tend to believe we care for them, their issues, their queries. To make them believe we are here for them is another important factor.
Different social media accounts like facebook, instagram, twitter etc can be used to reach out to the customers.

Please share links to blogs written by you | https://open.spotify.com/show/7cU66j6VQps7H0Y6UdQEg6?si=tX9SMnlMT5qcKYn4TAsgLA

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