Subject: Tech Support Candidate - Sachchidanand Srivastava
From: Sachchidanand Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:48:29 -0500

| | Tech Support Test

Name | Sachchidanand Srivastava
E-mail | [email-masked]
Phone Number | (110096) 9450300329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture india pvt LTD | Sr CCE | Dec 2020 | 26
Previous Employer 1 | I energizer | Jr engg | August2018 | 18
Previous Employer 2 | CST solution Pvt ltd | Cce | Dec 17 | 14

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we have to check the error which is showing on screen.
Check the internet connection and speed.
Clear cache and other temp files.
Check is there any specific browser for the website.
Troubleshoot the internet connection from control panel.
Enter the correct web address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth in mobile from settings.

Power on and turn on bluetooth in speaker.
Go to pair new device in settings and search available bluetooth connections.
Select the speaker and pair it to mobile phone. .

It would be connected.

What according to you makes you a good candidate for customer service or technical support job? | Experience and Education related to field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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