Subject: Content Writer Candidate - Arpita Biswas
From: Arpita Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:32:14 -0500

| | Content Writer Test

Name | Arpita Biswas
E-mail | [email-masked]
Phone Number | (+91) 8178874274
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Times of India | Brand Consultant | 1 month notice | 21000
Previous Employer 1 | CIMGlobal India Pvt. Ltd. | Senior executive | 14 November 2019 | 18000
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

We all are living in a digital space and in next coming years technology is going to boom more than we are experiencing today. We all are hit by pandemic and are 90% managing everything online. Before pandemic the ratio comprised of offline management as well. But the situation is completely different now and we for sure reasons are comfortable in managing things online.

Similarly, in the digital space it is important to manage your social media customer service as maximum of your customers are dealing with you online. Here are some points to manage your social media customer service;

1. Know your customer- It comes without saying that, you should know your customer taste and preferences very well, because of which you can serve him better. Keep yourself in your customer's shoe and imagine what user interface you would like to provide him.

2. Keep up with the trend- each day we wake up, we open our eyes with a new update in the software. Similarly your customers would also like to keep up with the trend keeping in mind we all are surrounded by competition around. Keep your interface updated yet user friendly.

3. Translation a key?- your users are there with different language and dialects around and the most common language used world wide is English. Engage your social media customer service with such manner that their griviances are catered to.

Fulfilling your customer's request is your key to make your customer service experience worthy.

Please share links to blogs written by you | The first sample link provided. Rest it's self written

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