Subject: Tech Support Candidate - Ambika Devgan
From: Ambika Devgan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:24:10 -0500

| | Tech Support Test

Name | Ambika Devgan
E-mail | [email-masked]
Phone Number | (+91) 9802063888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | sonipat, harayana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
vpn, citrix, directory, vdi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | capgemini | senior software analyst | | 40k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i will advised user to try on other browser if it works.
if not, i will ask user when was the last time it worked for you; is this site permitted by your organisation.
if yes, i will delete all the cookies and do gpupdate and try again to launch the same link.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

we need to turn on the visibility of our mobile bluetooth and then turn on the speaker then we have to pair the devices.
it should be working now!!!

What according to you makes you a good candidate for customer service or technical support job? | empathy, sympathetic response to users issue, active listener, logical troubleshooting and confidence.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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