Subject: Tech Support Candidate - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:22:37 -0500

| | Tech Support Test

Name | Chandan Kumar
E-mail | [email-masked]
Phone Number | (91) 8709962619
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Tech Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Prime Research | Assistant-[IT INFRA] | 15-OCT-2021 | 30000
Previous Employer 2 | Evision Technoserve | Network Engineer | 01-july-2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

the web page ndtv.com won’t load

step I will take for troubleshooting

1 Check Network Connection first
2 Clear browsing data
3 Rebooting your router and modem
4 Disconnect and connect again
5 Research Any Error Message in Your Browser
6 Try a Different Device and browser
7 Check DNS- IPconfig/flushdns

Restart Your Computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth.
Tap Pair new device. If don't find Pair new device, I will check under "Available devices" or tap More. Refresh.
select the name of the Bluetooth device and pair it with a mobile device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product.
Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
I have the experience and expertise in the area of customer support that is required in this position

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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