Subject: Content Writer Candidate - Ashpreet Kaur
From: Ashpreet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:17:55 -0500

| | Content Writer Test

Name | Ashpreet Kaur
E-mail | [email-masked]
Phone Number | (911) 8447455811
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trivium | Online grader | 13/1/2021 | 24700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

1. Set up a dedicated social handle for social media customer support.
2. Find and monitor conversations relevant to your business.
3. Create social media guidelines.
4. Be proactive.
5. Expand your idea of what customer service can be.
6. Manage customer expectations.
7. Always respond.
8. Respond quickly.
9. Try a chatbot for common service requests.
10. Use the right channels.
11. Take public conversations private.

Please share links to blogs written by you | https://nothinbutrouble.wordpress.com/

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