Subject: Tech Support Candidate - varsha malhotra
From: varsha malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 04:09:49 -0500

| | Tech Support Test

Name | varsha malhotra
E-mail | [email-masked]
Phone Number | (91) 9971768438
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Council | Senior Analyst | Currently working | 40
Previous Employer 1 | Capgemini | Software Associate | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,  I will check my internet connection

I can try opening google.com to be sure about the internet connectivity
Will try deleting cache of the browser
If internet looks fine i will proceed to open the link in another browser

If i am using my office laptop i will check if the site is even authorized to use

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable the bluetooth of phone
Turn the power on of device
Connect it

What according to you makes you a good candidate for customer service or technical support job?

I have been working in the same domain since 3.5 years
Have handled technical issues and is good at multi tasking
Have experience to deal with escalations and frustrated users

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |