Subject: Tech Support Candidate - Chandrakant Mishra
From: Chandrakant Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 03:25:26 -0500

| | Tech Support Test

Name | Chandrakant Mishra
E-mail | [email-masked]
Phone Number | (02637) 252820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Surat
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Reliance jio | CSD | 2017 | 17700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Reboot the  device.
2)check internet connection.
3)after checking see the page load down properly or not
4)check whether site is down for u only or for all

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)power on the speaker and Bluetooth gets activated.
2)then in mobile go to the Bluetooth settings and press on .
3)click on search Bluetooth device.
4) their after their will be naam of Bluetooth click on and get connected.

What according to you makes you a good candidate for customer service or technical support job? | Providing satisfaction to customer over call through answer and the proper support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |