Subject: Tech Support Candidate - Paritosh Gaur
From: Paritosh Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 18:16:01 -0500

| | Tech Support Test

Name | Paritosh Gaur
E-mail | [email-masked]
Phone Number | (201013) 9990547548
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCH | Senior Analyst | Working now | 24300
Previous Employer 1 | Bull IT | Remote desktop support | | 24000
Previous Employer 2 | Team computer | Desktop software engineer | | 17000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check URL
Check internet connection
Check LAN Cable
Ping with Google.com
Ping with internal server where PC is connected
Check system is connected with domain or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth from speakers then turn on Bluetooth from mobile and search specific name of Bluetooth speaker then pair with it now speakers are connected.
What according to you makes you a good candidate for customer service or technical support job? | One of the most important thing is communication skills and basic technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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