Subject: Tech Support Candidate - MANAS KUMAR BHUYAN
From: MANAS KUMAR BHUYAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 13:34:00 -0500

| | Tech Support Test

Name | MANAS KUMAR BHUYAN
E-mail | [email-masked]
Phone Number | (91) 9090269194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Govindpuri, New  Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Desktop Support | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, will check internet connectivity, make sure inputting correct url if both are already in place then we have to troubleshoot according receiving error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the Bluetooth speaker, trun on Bluetooth in mobile, search device in paired device then connect Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Being working as a desktop engineer, I always try my best to complete the assigned task within a reasonable time and my patience and have required keys skill help me a lot to get the work done. I always interest to learn new something.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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