Subject: Tech Support Candidate - Kamran Rizvi
From: Kamran Rizvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 09:46:28 -0500

| | Tech Support Test

Name | Kamran Rizvi
E-mail | [email-masked]
Phone Number | (+91) 9097171889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxminagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Advisor 2 | Till now | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am getting that error, first I will try to check my internet connection and speed.Second I will try to open that link in another browser. Third I will try to clear the cache memory of the browser. If it will not work still,then I will restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will Turn ON the bluetooth device in my phone,second I will turn on the Bluetooth speaker.Third I will pair the device in my phone. It will be connected.Then its ready to use.
What according to you makes you a good candidate for customer service or technical support job? | Soft spoken and an active listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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