Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 09:38:20 -0500

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (110092) 8462870625
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ms SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aakash educational services limited | Senior technical support Engineer | Now working | 32k
Previous Employer 1 | 63 Moons technology limited | Customer care executive | 23 Nov 2020 | 24k
Previous Employer 2 | Consortium security Pvt limited | Desktop support Engineer | 1 nov 2019 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check first internet connection.
Then I will check system time correct or not.
If both step will ok but showing same error yet then clear browser cache and cookies.
Otherwise I will try to fix error according to error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will power on the bluetooth speaker & on bluetooth. After that I will on mobile's bluetooth and search bluetooth device in mobile. then connect with bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Beacuse I am good in troubleshooting of hardware and software related issues. And I fiel pleasure to helping customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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