Subject: Tech Support Candidate - Mukesh Solanki
From: Mukesh Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 07:07:44 -0500

| | Tech Support Test

Name | Mukesh Solanki
E-mail | [email-masked]
Phone Number | (+91) 9574350380
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gir Somnath
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ensure Support Services India Limited | Customer Support Executive | Currently Working | 22000
Previous Employer 1 | APM Terminals Pipavav | IT suupport Engineer | 2015 To 2017 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on bluetooth
2.Swipe down from the top of the screen.
3.Touch and hold for few second.
4.tap pair for new device
5.in the list of pairs is appear, please select device and connect
not its show  connected

What according to you makes you a good candidate for customer service or technical support job?

1.Experience working on Desktop, Laptop ,Network Printers.

2. Installing and Troubleshooting application, Desktop Parts, Laptop Parts, Printer Parts Etc.

3.Main point is Customer problems resolving on  the time.

4. Supporting Critical location use by 24*7.

5. Anytime support via Mobile phone.

6.A friendly and professional nature to handle Customer.

7.Critical thinking and problem solving skill

8Ability to work quickly under pressure.

9.Good Communication Skill and experience working on Team

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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