Subject: Tech Support Candidate - Mohd Vasim
From: Mohd Vasim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 06:46:49 -0500

| | Tech Support Test

Name | Mohd Vasim
E-mail | [email-masked]
Phone Number | (91) 9997603233
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badruddin Nagar Nanu, Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Satin Creditcare Network ltd | Assistant Manager IT | 27-09-2020 | 27700
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly! let me check the nature of error i.e. its connectivity error, site accessibility error or server error etc.

Then after go to check it local end from device and clear all the cache & cookies and browser data

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to find the Bluetooth setting/Icon > tap to open the Bluetooth > Power ON the Bluetooth (speaker's) and make sure its visibility ON > scan and tap to pair to speaker device> Apply the security credential if ask or applicable then enter it.

What according to you makes you a good candidate for customer service or technical support job?

I've 5.6 plus year experience as assistant manager IT in technical support domain.
which expose me as a IT champion (Tagg in my current company ) to address & resolve every problem's solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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