Subject: Tech Support Candidate - VED PRAKASH
From: VED PRAKASH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 05:34:13 -0500

| | Tech Support Test

Name | VED PRAKASH
E-mail | [email-masked]
Phone Number | (91) 8168190617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | PALWAL
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL INFOSYSTEMS.LIMITED | Sr. Associate | NOT DEFINED | 20500
Previous Employer 1 | AFORESERVE.COM LIMITED | DESKTOP SUPPORT ENGINEER | DEC,2019 |
Previous Employer 2 | C I INFOTECH LIMITED | CUSTOMER SUPPORT ENGINEER | JUNE,2018 |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check if Lan cable is not removed,if it is ok,then will check proxy IP setting,
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on Bluetooth mode on both speaker and mobile phone,then established connection between them.

What according to you makes you a good candidate for customer service or technical support job?

I am dedicated hard worker, customer Satisfaction , resolve all queries within the time limit

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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