Subject: Tech Support Candidate - Dharmendra Singh
From: Dharmendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 04:57:42 -0500

| | Tech Support Test

Name | Dharmendra Singh
E-mail | [email-masked]
Phone Number | (88510) 00516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rk puram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Udaanindia pvt ltd | It executive | Working | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

May be check internet working in system first basic

1 - check website down - by open another website in same browser

If another website open in same browser that means website downtime

3 Than browser check - by open same website in another browser if open than... Go old browser and clean history cache..Cookies also

4 may be page liad issue than update browser ..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 power on speaker
2 power on Bluetooth in your speakers and check indicater light when Bluetooth on.
3 go to phone setting and on Bluetooth
4 than two option came paired device and new device

Go new device or available device  and refresh

Than find your speaker Bluetooth name  and tab them in your phone

And wait till not see or hear indicater light change in your speaker or some sound.

Once you receive indicater from speaker that means your phone connect to speaker.... Than check and adjust sound.

What according to you makes you a good candidate for customer service or technical support job?

I have 1 year experience in domestic tech support under Samsung process.

And last 6 month I also support my company on call or remotely through anydesk and Teamviewer software...!

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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