Subject: Tech Support Candidate - Pulkit Pahwa
From: Pulkit Pahwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 04:42:27 -0500

| | Tech Support Test

Name | Pulkit Pahwa
E-mail | [email-masked]
Phone Number | (110041) 9205656924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nangloi, Delhi-41
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Router

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Microsense networks pvt. Ltd | IT Help desk Executive | 16-1-2020 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i wil check my internet connection.
May be problem with site server.
Delete cookies/history.
VPN issue.
Network issue

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the bluetooth speaker then go to the phone settings open bluetooth setting after that switch on bluetooth in phone search the speaker name click on the speaker name then connect and pair and finally its connected.
What according to you makes you a good candidate for customer service or technical support job? | The way that how i handle or assist the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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