Subject: Tech Support Candidate - Niharika Tiwari
From: Niharika Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 04:37:06 -0500

| | Tech Support Test

Name | Niharika Tiwari
E-mail | [email-masked]
Phone Number | (91) 9015479853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 70, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL Technologies | Track Lead | 4 December 2020 | 33,450
Previous Employer 2 | Tata Communications | Technical Associate | 28 May 2020 | 31925

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : Check the internet connectivity.
Step 2: Check whether the URL used is correct or not.
Step 2 : Check the browser compatibility.
Step 3 : Check if the firewall is blocking the website due to some restrictions applied.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Switch on the Bluetooth speaker
Step 2 : Go to Settings of your mobile phone
Step 3 : Open the Bluetooth option and toggle to ON.
Step 4 : Once the Bluetooth speaker is discovered by your phone and is showing in the available device section, click on it and click on connect.

What according to you makes you a good candidate for customer service or technical support job?

I am a good fit for the job as I have a prior work experience is Customer Support and Technical Support domain. Also, I have good communication skills and high patience level which are the most important attributes of this job.

I possess the required technical knowledge to troubleshoot and help the customers with their queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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