Subject: Tech Support Candidate - Sagar Tarar
From: Sagar Tarar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 03:57:38 -0500

| | Tech Support Test

Name | Sagar Tarar
E-mail | [email-masked]
Phone Number | (+91) 8708286014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix technologies | Technical support engineer | 31st December 2020 | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will ask the user about the error message,
If it is internet issue then i will troubleshoot for internet,
If it is related to cookies then i will delete the cookies from browser and reload the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth on both the devices, go to bluetooth section under settings in your phone, click on scan, here you will see list of available devices, click on the name of speaker in the list, click yes once it asks for a prompt. Speaker will be connected to mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Besides my experience in handling enterprise customers, i am dedicated towards my work, i follow work ethics diligently, i am great at problem solving, and above all my clients love to talk to me.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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