Subject: Tech Support Candidate - Jacques Lundja
From: Jacques Lundja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 03:35:58 -0500

| | Tech Support Test

Name | Jacques Lundja
E-mail | [email-masked]
Phone Number | (0091) 8447102078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Livesalesman | customer service | 15/01/2020 | 35000
Previous Employer 1 | Saber tech | Customer service | 2018 | 38000
Previous Employer 2 | Crystal travel | Customer service | 2017 | 35000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will Double Check the Address.
Refreshing the page is always worth a shot. Many times the  error is temporary, and a simple refresh might do the trick. I’ll have to clear my browser cache and cookies. If I can confirm that the website in question is working for others but not for me, then it’s possible that the public IP address my ISP provided you  has been blocked for some reason. If none of the simple solutions  so far work,  I can always wait a while and come back later

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If my  speaker is not listed, I will have to press the button on my  speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.”
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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