Subject: Tech Support Candidate - Sachin Singh Sachin
From: Sachin Singh Sachin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jan 2021 03:25:19 -0500

| | Tech Support Test

Name | Sachin Singh Sachin
E-mail | [email-masked]
Phone Number | (+91) 6307671609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | System support Engineer L2 | NA | 16000
Previous Employer 1 | HcL | Desktop support L1 | Na | 10000
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we need to check...
1. System is properly connected with the network or not.
2.if it's connected then plz open new web browser and just check there other url is working or not if not that means it's network issue.
3. Make sure which url you are using that should be right.
4. Reboot your machine and check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open your mobile setting.
and then go to the Bluetooth option and turn it on and now please select your Bluetooth speaker name that's it.

What according to you makes you a good candidate for customer service or technical support job?

1.reliability
2.tendency
3.moral
4.ethical manner

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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